PLAY SAFE
Player Protection Programme

Responsible Gaming
at khelo24

Gambling should be an enjoyable form of entertainment — nothing more. khelo24 is firmly committed to providing every player in Bangladesh with the tools, information, and support they need to stay in control of their gaming activity at all times. Our responsible gaming programme is built around player welfare, not profit.

18+ Strictly Adults Only
24/7 Support Available
Free Self-Exclusion Tools
Custom Deposit Limits
Core Protection Tools

Six Ways khelo24 Keeps You in Control

Deposit Limits

Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account dashboard. Once a limit is active, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. Reductions apply straight away with no delay.

Session Time Limits

Choose how long each gaming session can last — from 30 minutes up to several hours. When your session limit expires, you will receive a clear on-screen notification and be automatically logged out. This simple tool helps prevent extended unplanned play that can lead to poor decision-making.

Time-Out Periods

Need a short break from gambling? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended and you cannot deposit, wager, or access any games. Time-outs cannot be reversed once activated, giving you a genuine enforced break.

Self-Exclusion

For players who feel they need a longer break, self-exclusion permanently blocks access to your khelo24 account for a minimum of six months, with options extending to one year, two years, or indefinitely. During self-exclusion you will also be removed from all marketing communications.

Loss Limits

In addition to deposit limits, you can set maximum loss thresholds over daily, weekly, or monthly periods. Once your loss limit is reached, further wagering is blocked for the remainder of that period regardless of your account balance. This helps protect against chasing losses — one of the most common patterns in problem gambling.

Reality Check Reminders

Enable periodic reality check pop-ups that display your session duration and net win/loss figure at regular intervals you choose (every 15, 30, or 60 minutes). These brief prompts interrupt automatic play patterns and encourage you to make a conscious, informed decision about whether to continue or stop.

khelo24 operates with the genuine belief that sustainable, enjoyable gambling requires a platform that actively supports its players rather than simply extracting value from them. Responsible gaming is not a box-ticking exercise at khelo24 — it is a foundational principle embedded into every aspect of how the platform is designed and operated.

Our responsible gaming programme is built on four pillars: prevention (making it harder to develop harmful habits), awareness (giving players accurate information about risk), intervention (proactively reaching out when our systems detect at-risk behaviour), and support (connecting players with the help they need when gambling stops being fun).

Every member of the khelo24 support team receives training in responsible gaming practices and problem gambling awareness. When a player contacts us in distress or our internal monitoring systems flag unusual activity — such as dramatic increases in deposit frequency, repeated failed withdrawal cancellations, or extended late-night sessions — a trained team member will make contact to offer support tools.

We are also committed to transparency. Our odds, house edges, and return-to-player (RTP) percentages are clearly stated for every game category on the platform. We never use misleading language around "guaranteed wins" or "beating the house". Gambling outcomes are determined by random number generators (RNGs) that are independently tested for fairness. The house always has a mathematical edge over time — and we tell our players that plainly.

Gambling as Entertainment: At khelo24, we encourage players to treat gambling strictly as a form of paid entertainment — like a cinema ticket or a night out — with a fixed budget that they are comfortable losing entirely. Never gamble with money allocated for rent, food, utilities, loan repayments, or any other essential expenses.

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players affected by it continue to believe they are in control long after their gambling behaviour has begun causing harm to their finances, relationships, and mental health. The following warning signs are widely recognised indicators that gambling may have moved from entertainment into a problem area.

Spending more money on gambling than you originally planned, regularly exceeding your own budget without intending to.

Chasing losses — continuing to gamble in an attempt to win back money you have already lost during a session.

Lying to family members, friends, or colleagues about how much time or money you spend gambling.

Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to cut down your play.

Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling activity.

Gambling for increasingly long sessions or with increasingly large stakes to achieve the same level of excitement as before.

Neglecting work, study, family responsibilities, or personal relationships because of time spent gambling.

Using gambling as a way to escape from stress, depression, anxiety, or difficult personal circumstances rather than as a leisure activity.

Repeatedly trying to stop or reduce your gambling but finding yourself unable to do so despite genuine intentions.

If you recognise two or more of these signs in your own behaviour, please contact our support team at support@khelo24 immediately. Our team can activate a time-out or self-exclusion on your account right away, and can point you toward professional support resources available in Bangladesh.

Deposit limits are one of the most effective responsible gaming tools available because they prevent the possibility of impulsive overspending before it can happen, rather than trying to address it after the fact. khelo24 allows every registered player to set personalised deposit limits directly from their account settings page.

How deposit limits work on khelo24:

  • Daily deposit limit: The maximum total amount (in ৳) you can deposit across all payment methods in any rolling 24-hour period.
  • Weekly deposit limit: The maximum total amount you can deposit in any rolling 7-day period.
  • Monthly deposit limit: The maximum total amount you can deposit in any rolling 30-day calendar period.

You can set any combination of these limits simultaneously. If you set a daily limit of ৳2,000, a weekly limit of ৳10,000, and a monthly limit of ৳30,000, whichever threshold is reached first will block further deposits for the relevant period.

Reducing vs. increasing limits: A request to reduce a deposit limit takes effect immediately with no waiting period. A request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before the new higher limit comes into force. This asymmetry is intentional — it ensures that a player experiencing a difficult moment cannot immediately override a limit they set for themselves during a calmer period.

In addition to deposit limits, khelo24 also offers loss limits and wager limits. Loss limits cap the maximum net loss you can incur over a given period. Wager limits cap the total amount you can stake on individual bets or game rounds. All of these controls are available free of charge to every player and can be configured without contacting support.

A time-out is a short-term enforced break from gambling on khelo24. It is designed for players who feel they need to step away from the platform for a defined period without committing to a full self-exclusion. Time-outs are activated instantly and cannot be reversed once confirmed.

Available time-out durations:

  • 24 hours
  • 48 hours
  • 7 days
  • 30 days

During a time-out, your account is suspended. You cannot log in, deposit, place bets, or access any game. Any pending withdrawals that were initiated before the time-out was activated will continue to be processed normally — your funds are never locked. You will also be suspended from all marketing emails and promotional SMS messages for the duration of your time-out.

When a time-out expires, your account is automatically reactivated. You will receive a brief reminder email informing you that your time-out has ended and reiterating the responsible gaming tools available to you before you resume play. khelo24 will not send promotional offers during this reactivation email — the sole purpose of the message is to inform you and remind you of your player protection options.

Important: Time-outs are a short-term tool. If you find that you are regularly using the maximum 30-day time-out option and immediately resuming heavy play when it expires, this pattern is itself a warning sign. In that case, we strongly encourage you to consider our self-exclusion programme instead, which provides a minimum six-month enforced break and more robust protections.

Self-exclusion is khelo24's most robust player protection tool. It is intended for players who recognise that their gambling has become a problem and who want a serious, long-term enforced break from the platform. Self-exclusion is not a pause or a preference — it is a firm commitment, and khelo24 treats it with the seriousness it deserves.

Self-exclusion options available at khelo24:

  • 6 months — the minimum self-exclusion period.
  • 1 year
  • 2 years
  • Indefinite — permanent exclusion with no automatic end date.

What happens during self-exclusion:

  • 1

    Immediate Account Suspension

    Your account is blocked within minutes of your self-exclusion request being confirmed. Login, deposit, and wagering are all disabled for the entire exclusion period without exception.

  • 2

    Marketing Opt-Out

    You are immediately removed from all khelo24 marketing lists. You will receive no promotional emails, SMS messages, push notifications, or bonus offers for the duration of your exclusion. This removal is automatic and does not require a separate request.

  • 3

    Balance Withdrawal

    Any real-money balance remaining in your account at the time of self-exclusion can be withdrawn. Our support team will process the withdrawal to your original payment method — bKash, Nagad, Rocket, or Upay — within the standard processing timeframe.

  • 4

    Reinstatement Process

    When the exclusion period ends, reinstatement is not automatic. You must submit a written request to support@khelo24 and complete a mandatory 7-day reflection period before your account can be reopened. For indefinite exclusions, reinstatement requires a personal review with our responsible gaming team.

To activate self-exclusion, log into your khelo24 account, navigate to Account Settings, and select the Responsible Gaming section. Alternatively, contact our support team directly at support@khelo24 with the subject line "Self-Exclusion Request" and your preferred exclusion duration. Our team will action your request within one hour.

18+

khelo24 is strictly for adults aged 18 and above

Gambling by persons under the age of 18 is prohibited on khelo24. We use mandatory age and identity verification procedures to enforce this policy. Any account found to belong to an underage player will be immediately closed and all funds returned.

Age verification is a non-negotiable requirement at khelo24. Every new account must pass our Know Your Customer (KYC) verification process before a withdrawal can be processed. KYC verification requires submission of a valid government-issued identity document — typically a National Identity Card (NID) — confirming that the account holder is aged 18 or above.

In addition to formal verification, khelo24 employs automated monitoring systems that flag accounts for review when behaviour patterns suggest possible underage use — for example, unusual activity hours, atypical device fingerprints, or inconsistencies between the registered details and the payment method used.

Protecting minors in your household: If you share a device with younger family members, we strongly recommend the following steps:

  • Always log out of your khelo24 account when you finish a session, especially on shared devices or mobile phones.
  • Do not save your khelo24 password in a shared browser profile or device keychain.
  • Consider using parental control software to restrict access to online gambling sites on devices used by children. Widely available options include Net Nanny, Qustodio, and built-in parental controls on Android and iOS devices.
  • If you suspect that a minor has accessed your khelo24 account, contact support@khelo24 immediately so we can review the account activity and take appropriate action.

The following questions are adapted from standard problem gambling screening tools used by support organisations worldwide. Answer honestly — this checklist is for your benefit only and is not submitted to khelo24. If you answer "Yes" to three or more of these questions, we encourage you to take a break from gambling and reach out to our support team or a professional support service.

Gambling Self-Assessment — 10 Questions

Read each question and consider your honest answer. There are no right or wrong responses.

1
Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utility bills?
2
Have you ever tried to win back money you lost gambling by placing more bets the same day or shortly after?
3
Have you ever lied to someone close to you about how much you gamble or how much money you have lost?
4
Has gambling ever caused you to neglect your work, studies, family, or other important responsibilities?
5
Have you ever borrowed money from friends, family, or a lender to fund gambling, or to repay gambling losses?
6
Do you feel anxious, irritable, or restless when you are unable to gamble, or when you try to stop?
7
Have you tried to reduce or stop gambling but found that you could not stick to your own decision?
8
Do you find that you need to gamble with larger amounts of money to feel the same level of excitement as before?
9
Have you ever used gambling as a way to escape from stress, depression, loneliness, or difficult personal situations?
10
Have you ever felt guilt, shame, or regret after a gambling session — whether because of how much you spent or how long you played?
Three or more "Yes" answers is a strong indicator that gambling may be causing harm. Please contact our support team or one of the external organisations listed in Section 08 below. Seeking help is a sign of strength, not weakness.

If you feel that gambling is becoming a problem for you or for someone you care about, please do not wait until the situation worsens. Help is available, and reaching out early makes a significant difference to outcomes. khelo24 support is available 24 hours a day, 7 days a week — including Eid, public holidays, and all other days throughout the year in Bangladesh.

khelo24 Responsible Gaming Team:

  • Email: support@khelo24 — use the subject line "Responsible Gaming Help" for priority routing to our trained responsible gaming staff.
  • Live chat: Available directly from your account dashboard when logged in. Our live chat agents are trained to handle responsible gaming conversations with sensitivity and without judgement.
  • To request an immediate self-exclusion or account closure, contact us via email or live chat and we will process your request within one hour, regardless of the time of day.

What our support team can do for you:

  • Activate a time-out or self-exclusion on your account immediately upon request.
  • Set or reduce deposit, loss, and wager limits on your behalf if you are unable to do so yourself.
  • Provide a full account activity report so you can review your gambling history objectively.
  • Explain the full range of responsible gaming tools available and help you choose the most appropriate one for your situation.
  • Point you toward professional counselling and support services if you feel your gambling has reached a level where specialist help is appropriate.

A note to family members and friends: If you are concerned about a family member's or friend's gambling behaviour, you can contact our responsible gaming team on their behalf. While we are bound by confidentiality obligations that prevent us from sharing account-specific information with third parties, we can provide general guidance on how to approach the conversation and what support options exist. We take all third-party welfare contacts seriously and treat them with full confidentiality.

Remember: Gambling is meant to be fun. The moment it stops being enjoyable — the moment it causes stress, financial pressure, or relationship strain — it is time to step back. khelo24 is here to help you do that. You are never alone in this, and there is no shame in asking for support. Our team treats every responsible gaming contact with complete discretion and compassion.

Play Smart. Stay in Control.

Responsible gaming starts with awareness and the right tools. If you are ready to set limits, review our FAQ for detailed guidance, or simply want to explore khelo24's full game library — you can do all of that from your account. Always remember: 18+ only, and never gamble more than you can afford to lose.

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